Support Engineer - Remote

Overview

We are seeking a Support Engineer to provide exceptional support to developers worldwide, ensuring their success through effective problem-solving and direct engagement.

In Short

• Provide support to developers by responding to tickets and triaging cases.
• Build internal tools and improve knowledge base for efficient support operations.
• Engage with customers in real-time to ensure timely responses.
• Monitor support channels for customer questions and feedback.
• Review account submissions against policies and risk thresholds.
• Reproduce issues and file internal tickets for product quality.
• Collaborate with the team to continuously improve product offerings.
• Utilize SQL and command-line tools for troubleshooting.
• Communicate technical concepts clearly to customers.
• Showcase creative thinking in building tools and documentation improvements.

Requirements

• 2+ years of experience as a developer and in customer support roles.
• Proficient in SQL and comfortable with complex queries.
• Experience with Linux/Unix systems.
• Familiarity with GitHub Issues and Discussions.
• Strong communication skills.
• Empathy for developers’ pain points.
• Creative mindset for building tools.
• Interest in sharing knowledge through blogs or videos.
• Bonus: Experience in risk/fraud or compliance.
• Bonus: Open source contributions or side projects.

Benefits

• Work with a talented and engineering-led team.
• Remote work flexibility.
• Opportunity to shape future software businesses.
• Engage with a community of developers.
• Continuous learning and improvement environment.