Key Account Specialist - Remote

Overview

This role is critical for supporting the company's expansion by managing and growing existing municipal and private water utility accounts, ensuring customer satisfaction and driving upsell opportunities.

In Short

• Serve as the primary contact for key accounts.
• Identify revenue growth opportunities through account analysis.
• Develop account-specific growth strategies.
• Collaborate with internal teams to meet client needs.
• Support sales by preparing quotations and proposals.
• Ensure coordination of communications for assigned accounts.
• Translate customer challenges into commercial opportunities.
• Monitor customer satisfaction for high retention rates.
• Assist in meeting Key Account objectives.
• Coordinate training for product adoption.

Requirements

• Dynamic, customer-focused Account Manager.
• Experience with SaaS or subscription-based software.
• Proficient with AI tools, Microsoft Office, Excel, and Salesforce.
• Background in waterworks or utilities preferred.
• Strong collaboration and communication skills.
• Highly organized with strong priority management.
• Self-motivated and eager to learn within the industry.
• Comfortable with 50-75% travel.
• Excellent verbal and written communication skills in English.
• Valid driver’s license required for travel.

Benefits

• Health coverage through Blue Cross Blue Shield.
• 401(k) with a 4% company match.
• 10 days of Paid Time Off (PTO) to start.
• Mileage reimbursement for travel.
• Employee appreciation events and team lunches.