Accounting Service Desk Specialist - Remote

Overview

This position is for an Accounting Service Desk Specialist who will manage accounting and billing inquiries, ensuring high-quality service in a fast-paced environment.

In Short

• Manage assessment and resolution of accounting and billing inquiries.
• Act as a link between billers, attorneys, and clients.
• Provide professional, timely, and high-quality service.
• Maintain records within the ServiceNow ticket system.
• Ensure compliance with firm policies and legal regulations.
• Participate in training to improve proficiency in accounting software.
• Provide proactive updates to stakeholders.
• Work under pressure and manage competing demands.
• Possess excellent verbal and written communication skills.
• Detail-oriented with strong organizational skills.

Requirements

• High School Diploma or GED required; Associate’s Degree in Accounting or Finance preferred.
• 2+ years of accounting or billing experience preferred.
• Experience with Aderant required; Chromeriver or Kofax preferred.
• Ability to work under pressure and manage competing demands.
• Strong analytical and problem-solving skills.
• Excellent communication skills.
• Attention to detail and confidentiality in handling financial information.

Benefits

• Opportunity to join a global firm.
• Supportive environment for professional growth.
• Encouragement for continuous learning.
• Rewards for enhancing user experience.