Inside Sales Patient Coordinator - Remote

Overview

The role of Patient Coordinator will be central to the success of the Prospera product line. This position will be focused on growing the relationship between Natera and its patients to ensure timely management of testing. Core responsibilities include collaborating with Nurse Coordinators to increase revenue and drive market development through direct sales by being the key contact for patient needs. The Patient Coordinator will accomplish this by being the patient advocate within Natera.

In Short

• Work with assigned Nurse Coordinator to maintain & support existing customers.
• Assess the needs of patients with a focus on customer support, coordination of logistics, and problem solving.
• Maintain and support a service-oriented relationship with patients.
• Ensure all data and analysis requests from different parts of the organization are addressed in a timely manner.
• Help manage our business system tools (e.g. QlikView, Salesforce).
• Identify, nurture and grow patient relationship in order to influence and schedule ongoing testing.
• Performs other duties as assigned.
• This role works with PHI on a regular basis both in paper and electronic form.
• Employee must complete training relating to HIPAA/PHI privacy.
• Must maintain a current status on Natera training requirements.

Requirements

• Minimum of 2 years of Call Center experience in an inbound and outbound capacity.
• Minimum of 2 years of sales experience.
• Background in medical or biological sciences preferred.

Benefits

• Competitive Benefits including comprehensive medical, dental, vision, life and disability plans.
• Free testing for employees and their immediate families.
• Pregnancy and baby bonding leave.
• 401k benefits and commuter benefits.
• A generous employee referral program.