Workforce Planning Analyst - Remote

Overview

As a Workforce Planning Analyst, you will support the design, implementation, and ongoing processes of the Workforce Management System (WFM), with responsibility for delivering project and/or program results within the committed deadlines. You are also responsible for the continued WFM development including ongoing training materials, enhanced applications, technology, and operational processes. This person will work within a team environment, building and maintaining strong relationships throughout the organization with both field and cross-functional Home Office partners.

In Short

• Manage the Workforce Management System to ensure successful implementation of strategy and project plans within established deadlines.
• Support labor hours and staffing forecasting models utilizing transactional data and time standards.
• Coordinate internal Time and Motion studies for office processes.
• Model the fiscal impact of Work Force Management results.
• Partner with Internal Operations to support workload planning and task assignments.
• Build strong relationships with Internal Operations, Business Intelligence, and field leadership teams.
• Support project rollout strategies by developing intuitive training plans.
• Represent the end user perspective when considering systemic changes.
• Assist in the development and maintenance of training documentation.
• Support the creation of labor reporting for offices and multi-unit managers.

Requirements

• 1-3 years of Workforce Management or Resource Planning experience.
• 1-3 years of experience in healthcare and/or retail operations.
• Bachelor’s degree in Mathematics, Statistics, Finance, or related field.
• Demonstrate a natural curiosity and drive to help leaders solve complex labor challenges.
• Experience in capturing Time and Motion studies.
• Advanced Excel skills and proficiency in Microsoft Office Products.
• Synthesize data sets into clear, actionable insights.
• Ability to learn and adapt to new technologies quickly.
• Strong analytical and critical-thinking skills.
• Exceptional customer service skills.

Benefits

• Career Development and Training Opportunities.
• Comprehensive benefits package including medical and dental coverage.
• Vision coverage and associate discounts on products.
• 401(k) with competitive company match.
• PTO and paid holidays from day one.