Social Media Community Management Specialist - Remote

Overview

The Social Media Community Management Specialist is a key member of our Patient Care team, responsible for engagement and listening across all social media platforms. This role requires a combination of creativity, strategic thinking, and execution. You will work collaboratively with cross-functional teams including communications, marketing, product, design, and support to roll out targeted social media campaigns and manage patient issues online.

In Short

• Actively monitor MyEyeDr.’s online brand reputation within the social community.
• Serve as liaison between cross-functional teams to address potential issues.
• Help monitor customer care social media brand voice.
• Respond to and monitor conversations with customers and influencers.
• Leverage Social Media Tools to monitor engagement.
• Work collaboratively with the Brand Marketing and Patient Care teams.
• Track and measure success of social media engagement initiatives.
• Ensure social media engagement is consistent with branding and messaging.
• Work in a fast-paced environment valuing self-starters.

Requirements

• 3+ years’ experience in customer service or patient service.
• Experience in social media marketing and/or brand marketing preferred.
• Healthcare industry or retail industry experience is a plus.
• Multi-location social media experience is a plus.

Benefits

• Career Development and Training Opportunities.
• Comprehensive benefits package including medical and dental coverage.
• Vision coverage and associate discounts on products.
• 401(k) with competitive company match.
• Accrue PTO and paid holidays from day one.