Community Management Specialist - Remote

Overview

We’re an employee-owned, vertically-integrated builder of some of America’s most popular health & wellness brands. With over 1,400 team members across multiple companies, we create best-in-class products that help make the world healthier and happier. Our creative content educates the world on making smarter health choices, while the brands we own generate over $1 billion of revenue annually. Learn more about our brands.

In Short

• Enhance community management workflow for social media presence.
• Serve as primary contact for cross-functional teams.
• Ensure proper handling of comments and messages on platforms.
• Communicate with Customer Care and Marketing teams.
• Develop strategies to drive sales growth and customer retention.
• Report and measure community management metrics.
• Analyze data for opportunities and recommendations.
• Update social media assets in community management platform.
• Work with QA team to meet performance standards.

Requirements

• Strong desire to learn and grow.
• Highly motivated, proactive, and organized.
• Strong communication skills.
• Able to problem solve and provide solutions.
• Excellent interpersonal skills.
• Demonstrated ability to work in a fast-paced environment.
• Bachelor’s Degree.
• 2 years of social media community management experience.
• Familiar with Brandwatch, Hootsuite, or SproutSocial.
• Proficient in GSuite.
• Strong reading and writing skills.
• Experience with D2C brands in health, beauty, or pet preferred.

Benefits

• Comprehensive healthcare coverage with 100% premiums for employee-only plans.
• Charity sponsorships for positive community impact.
• 401k contributions matched up to 3.5%.
• Paid sick and mental health days, plus wellness programs.
• Employee Stock Ownership Plan for retirement savings.
• Professional development opportunities and mentorship.
• Tuition reimbursement for eligible expenses.
• Performance-based pay increases.
• Celebrate accomplishments with recognition programs.
• Reimbursements for personal cell phone and internet usage.
• Fully stocked kitchen and free on-site gym for in-office employees.
• Virtual and in-person company events for work-life balance.