Community Engagement Specialist - Remote

Overview

As the Community Engagement Specialist at Trupanion, you will be instrumental in managing and enhancing the company's online brand reputation while fostering a vibrant social community.

In Short

• Manage daily interactions across key social media platforms.
• Craft consistent brand messaging and respond to community inquiries.
• Monitor brand sentiment and engagement opportunities.
• Collaborate with internal teams for timely responses.
• Deploy community moderation for a safe online environment.
• Stay updated on social media trends and best practices.
• Contribute to community engagement strategy aligned with marketing goals.
• Provide regular reporting on engagement metrics.
• 3-5 years of experience in social media and brand management.
• Strong copywriting skills and experience with analytics tools.

Requirements

• 3–5 years of experience in social media management.
• Strong copywriting and editing skills.
• Experience with social listening and analytics tools.
• Customer service experience.
• Familiarity with platforms like BBB, Yelp, and Trustpilot.
• Ability to analyze engagement metrics.
• Experience in crisis communication.
• Ability to work independently on multiple priorities.
• Proficiency in social media platforms.
• Knowledge of multilingual support tools.

Benefits

• Full medical, dental, and vision benefits.
• Four weeks of paid time off and 9 paid float holidays.
• Five-week sabbatical after five years.
• Pet-friendly office environment.
• Free medical insurance for your pet.
• Paid time off to volunteer.
• On-site gym and dog walking services.
• Free parking and paid ORCA cards.