Community Engagement Specialist - Remote

Overview

The Community Engagement Specialist will play a crucial role in developing a positive and engaging environment across all of our social media channels. This role is responsible for ensuring thorough moderation across comments, messages, and posts. By collaborating with the wider marketing team, the Community Engagement Specialist will help drive engagement through organic and paid campaigns and activities, respond to general enquiries and feedback, and communicate key insights to support continuous growth.

In Short

• Work closely with the Social Media Executive and wider Marketing team to moderate all comments, respond to messages, and manage posts across all of our social platforms.
• Create and nurture a sense of community by encouraging conversation, responding to both positive and negative feedback, and assisting those in need of further information.
• Collaborate with the Marketing team on social media campaigns or activities that encourage participation, such as Q&A sessions, or themed webinars.
• Work with the Marketing team to develop strategies for processing and responding to key patient enquiries and communication.
• Contribute ideas to the broader social media and marketing strategies based on community feedback and trends.
• Support the social media team on the execution of all paid and organic campaigns.
• Ensuring that our brand tone, guidelines, and messaging are adhered to across all interactions.

Requirements

• Ability to respond promptly and professionally to comments and messages across social media platforms.
• Strong communication skills, both written and verbal, to interact effectively with patients and various internal teams.
• Experience working across teams (such as marketing, support teams, and other) to resolve patient queries.
• Proficient in using social media platforms and tools to monitor comments, interactions, and themes.
• Strong organisational skills to ensure timely responses across multiple channels.
• Experience in managing online channels or communities, including moderating content and generating engagement.
• Passion for providing patient first service by addressing and resolving enquiries and issues in a timely manner.
• Confident in working within strict regulations, censorship, and legal frameworks.

Benefits

• Competitive salary package
• Hybrid working model – flexibility to work remotely and in-office
• 25 days annual leave - increases to 30 days after 1 years service
• Cycle to work scheme
• Company pension plan
• Career growth and professional development opportunities