Sales Team Manager (Contact Centre) - Remote

Overview

The Sales Team Manager will lead a high-performing Inbound Sales team, focusing on achieving sales and customer service goals while fostering a positive team culture.

In Short

• Join a fun, high-performing Inbound Sales team.
• Enjoy the flexibility of a hybrid role, mixing remote and in-office work.
• Access great employee benefits including discounts and free services.
• Earn up to 30% of your annual base in commission.
• Lead, coach, and develop a team of Sales Representatives.
• Contribute to call center KPIs and targets.
• Work 35 hours per week on a rotating roster.
• Build trust and engagement with remote teams.
• Ensure team members have the right skills and support.
• Foster a culture of innovation and initiative.

Requirements

• 5+ years’ experience in Customer Contact Centre management.
• Track record of meeting targets and motivating teams.
• Ability to lead change in a fast-paced environment.
• Strong communication and interpersonal skills.
• IT literacy with knowledge of telephony and MS Office.
• Experience in high-quality customer service and sales.
• Ability to manage priorities and meet deadlines.
• Experience engaging with geographically dispersed teams.
• Innovative mindset for problem-solving.
• Ability to work on a rotating roster.

Benefits

• Potential to earn up to 30% of your annual base in commission.
• Free Roadside Assistance.
• 50% Discount on NRMA Insurances.
• Market-leading parental leave entitlements.
• Hybrid working with remote and in-office options.
• Work with a recognized Employer of Choice for Gender Equality.