Customer Service Contact Centre Representative - Full Time, Hybrid Opportunity - Remote

Overview

The NRMA Group is seeking a Customer Service Representative to provide essential roadside assistance to members, ensuring safety and support during critical moments.

In Short

• First point of contact for NRMA Roadside Assistance.
• Work in a hybrid environment, primarily remote.
• Full-time position with a 3-week rotational roster.
• Engage with members to understand their situations.
• Coordinate timely roadside assistance.
• Provide empathetic support during emergencies.
• Must thrive in a fast-paced call centre.
• Possess strong communication and listening skills.
• Self-motivated and able to work autonomously.
• Previous contact centre experience is desirable.

Requirements

• Ability to stay effective under pressure.
• Resilience and adaptability to change.
• Empathetic and warm approach to problem-solving.
• Outstanding listening and communication skills.
• Tech-savvy with attention to detail.
• Self-accountable and productive in a remote setting.
• Team player with a collaborative mindset.
• Previous contact centre experience is a plus.

Benefits

• KPI/performance incentives after probation.
• Shift loading for early and late shifts.
• 5 weeks annual leave plus a 'Me' day.
• Flexible leave and well-being benefits.
• Travel discounts on various services.
• Complimentary membership with discounts.
• Insurance discounts for personal products.
• Career growth opportunities within NRMA Group.