Remote Otter LogoRemoteOtter

Customer Service Representative - Contact Centre - Remote

Posted 2 weeks ago
Customer Service
Full Time
Australia

Overview

The NRMA Group is seeking Inbound Customer Service Representatives to support Australians on the road, providing reassurance and fast solutions as the first point of contact for members in need of NRMA Roadside Assistance.

In Short

  • Full-time and part-time opportunities available
  • Work primarily from home with occasional office attendance
  • Must reside within 60km of Gosford
  • Full-time role requires 35 hours per week on a rotational roster
  • Part-time role requires 5 hours a day with specific availability
  • Focus on delivering exceptional member experiences
  • Must thrive in a fast-paced call centre environment
  • Empathetic and solution-oriented approach is essential
  • Previous contact centre experience preferred but not essential
  • Team player mindset with strong communication skills

Requirements

  • Ability to ask effective questions and understand member situations
  • Resilient and adaptable to change
  • Outstanding listening and communication skills
  • Tech-savvy with attention to detail
  • Self-motivated and autonomous in a remote work environment
  • Ability to connect virtually and in person with colleagues
  • Must have full availability during specified hours
  • Commitment to a 5-week full-time training period
  • Ability to navigate multiple computer systems accurately
  • Passionate about helping others

Benefits

  • Eligibility for performance incentives post-probation
  • Shift loading for early and late shifts
  • Accumulated annual leave and a β€œMe” day after 12 months
  • Travel discounts on car rentals and accommodations
  • Complimentary rewards membership with various discounts
  • Discounts on NRMA personal insurance products
  • Opportunities for career growth and relocation
  • Inclusive workplace welcoming diverse backgrounds
My NRMA logo

My NRMA

My NRMA, part of the NRMA Group, operates NRMA Parks & Resorts, providing a diverse range of accommodation options from campsites to luxury resorts across Australia's iconic locations. With a stunning beachfront office in Coolangatta, the company emphasizes work-life balance through hybrid roles and offers a supportive environment for its employees. NRMA Parks & Resorts is dedicated to creating unforgettable holiday experiences, fostering a culture of exceptional customer service, and ensuring compliance with industry standards. The company values inclusivity and diversity, celebrating unique perspectives while providing numerous benefits to its employees, including travel discounts and generous parental leave entitlements.

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