Customer Service Contact Centre Representative - Full Time, Hybrid Opportunity - Remote

Overview

This role involves providing frontline support to members needing roadside assistance, ensuring their safety and satisfaction while working in a hybrid environment.

In Short

• Full-time position with a 35-hour workweek on a rotating roster.
• Primarily remote work with occasional office attendance in Sydney and Central Coast.
• First point of contact for members requiring roadside assistance.
• Focus on empathy and reassurance during critical moments.
• Fast-paced call centre environment requiring quick thinking.
• Eligibility for performance incentives post-probation.
• 5 weeks annual leave plus additional benefits.
• Inclusive workplace welcoming diverse backgrounds.
• Opportunities for career growth within the NRMA Group.
• Start date for the position is July 14, 2025.

Requirements

• Ability to thrive in a high-volume call centre.
• Resilience and adaptability to change.
• Empathetic and solution-oriented approach.
• Outstanding listening and communication skills.
• Tech-savvy with attention to detail.
• Self-motivated and autonomous in a remote setting.
• Team player with a collaborative mindset.
• Previous contact centre experience is desirable.

Benefits

• Performance incentives on top of base salary.
• Shift loading for early and late shifts.
• 5 weeks of annual leave plus a “Me” day.
• Flexible leave and well-being benefits.
• Travel discounts on various services.
• Complimentary membership with discounts on various services.
• Discounts on NRMA insurance products.
• Career growth opportunities within the NRMA Group.