Inbound Customer Sales Representative - Remote

Overview

The Inbound Customer Sales Representative will be the first point of contact for prospective customers and existing members, focusing on providing solutions that enhance the NRMA Roadside Assistance membership experience.

In Short

• Serve as the primary contact for customer inquiries and sales.
• Work in a hybrid environment with a mix of remote and in-office work.
• Engage with customers to understand their needs and provide tailored solutions.
• Handle high volume calls in a fast-paced environment.
• Demonstrate empathy and effective communication skills.
• Work towards KPIs and sales targets.
• Utilize computer systems accurately for customer interactions.
• Collaborate with a supportive team environment.
• Available for a rotational roster including weekends.
• Opportunity for career growth within the NRMA.

Requirements

• Ability to thrive in a high-pressure call center environment.
• Resilience and a positive attitude towards challenges.
• Effective listening and communication skills.
• Comfortable working autonomously in a hybrid team.
• Initiative in product suggestions based on customer needs.
• Experience in meeting KPIs in a sales environment.
• Strong computer literacy and attention to detail.
• Team player with respect for colleagues.

Benefits

• Sales commission with potential earnings of an additional 36% monthly.
• Shift loading for weekends and public holidays.
• Free Roadside Assistance for 2 vehicles.
• 5 weeks of annual leave.
• 18 weeks paid primary and 4 weeks paid secondary parental leave.
• One extra paid leave day per year.
• Discounts on NRMA Insurance.