Contract Customer Service Representative - Remote

Overview

We are seeking a Contract Customer Service Representative to join our dynamic team. This position offers a fast-paced and collaborative work environment, providing support to our guests and members across 12 locations in the United States.

In Short

• Provide exceptional customer service via phone, text messages, and email.
• Assist guests and members with scheduling reservations efficiently and professionally.
• Collaborate with a global team to ensure seamless communication and support.
• Handle multiple inquiries in a fast-paced environment, maintaining a high standard of service.

Requirements

• Bachelor's degree in Business Administration or a related field.
• Previous experience in a customer service role.
• English proficiency at a C1 level – strong verbal and written communication skills are required.
• Ability to work independently and collaborate effectively as part of a team.
• Strong problem-solving skills with a customer-focused approach.
• Proficiency in Microsoft Office Suite.

Benefits

• Paid Time Off (PTO) after 60 days of employment.
• Health insurance provided through Deel.