Customer Support Specialist – Fintech - Remote

Overview

We are seeking a proactive and customer-focused Customer Support Specialist – Fintech to join a fast-growing fintech company supporting users across multiple regions and time zones.

In Short

• Respond to customer inquiries through chat, email, and in-app support channels
• Assist users with issues related to cards and transactions, account access, fraud concerns, and payment-related questions
• Deliver professional, empathetic, and solution-oriented customer support
• Work alongside AI support agents and automated workflows
• Handle escalated cases requiring human intervention
• Assist with fraud-related inquiries and transaction investigations
• Maintain accurate support documentation and case notes
• Fluent English or Spanish communication skills are required
• 2+ years of customer support experience is preferred
• Opportunity to work in a growing fintech environment

Requirements

• Fluent English or Spanish communication skills (both languages are a strong plus)
• 2+ years of customer support experience
• Previous experience in fintech, payments, banking, SaaS, or consumer technology environments strongly preferred
• Hands-on experience with support platforms such as Intercom, Zendesk, Front, Help Scout
• Strong written communication skills
• Comfortable working independently in a fully remote environment
• Strong problem-solving and multitasking abilities

Benefits

• Exposure to AI-driven customer support operations
• Collaborative and fast-moving remote team
• High-impact role with opportunities for growth and process ownership
• Work with modern support tools and evolving technologies