Customer Support Specialist - Fintech - Remote

Overview

An exciting opportunity to join a fast-growing fintech startup and be part of the mission to revolutionise B2B payments.

In Short

• Deliver an exceptional customer experience, consistently exceeding expectations.
• Take full ownership of customer issues, identifying the best solutions without compromising on service quality.
• Focus on the details, excellence is built on precision, and we avoid shortcuts.
• Master our tools and workflows, ensuring customers remain at the center of every interaction.
• Collaborate across teams, acting as the customer’s internal advocate to drive customer-centricity throughout the company.

Requirements

• Belief in Two’s mission.
• Solution-oriented, proactive, and technically-minded individual.
• Passionate about customer experience and always seeking the best solution.
• Ability to thrive in a fast-paced environment and take ownership of objectives.

Benefits

• Be part of a passionate and driven team.
• Opportunity to grow and learn in a fast-paced environment.
• Hybrid, office-led remote-friendly approach.