Customer Support Specialist - Remote

Overview

The Customer Support Specialist will play a critical role in supporting customers and ensuring smooth and efficient customer service operations.

In Short

• Support customers via email, phone, and chat.
• Provide timely assistance for various customer issues.
• Maintain customer information across systems.
• Communicate regularly with the team for smooth operations.
• Identify and resolve customer service issues proactively.
• Organize daily customer support tasks.
• Assist with special projects and tasks as needed.
• Continuously seek opportunities to improve service processes.

Requirements

• 3-5 years of experience in customer support or similar role.
• Strong communication skills.
• Excellent organizational and time management skills.
• Detail-oriented with strong problem-solving abilities.
• Ability to work independently.
• Experience working on a Graveyard Shift.
• Ability to take little direction and figure things out independently.

Benefits

• Competitive Salary: PHP 25,000 - 40,000/month.
• Remote Work: Flexibility of working from home.
• Paid Time Off: Paid leaves and holidays.
• Health Benefits: Insurance plans available.
• Growth Opportunities: Training programs offered.
• Mentorship: Access to mentor programs.
• Rewards: Milestone recognition and bonuses.
• Performance Bonuses for outstanding work.