Customer Service Center Representative - Remote

Overview

Join Our Team! Benefits Start Day 1! Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team.

In Short

• Assist customers regarding new and existing orders via telephone, email and web chat
• Develop product/compliance expertise to effectively assist customers
• Accurately enter order information following detailed order-entry procedures
• Answer questions on pricing, order status, and provide recommendations
• Document and own follow-up of customer issues or requests
• Communicate effectively with supervisor/team for timely expedition of requests
• Work Monday - Friday, 8:30am - 5:00pm; hybrid schedule with 2 days in-office
• Must have a high school diploma or equivalent and 1 year of customer service experience
• Strong organizational and time management skills required
• Attention to detail and accuracy in data entry is essential

Requirements

• High school diploma or equivalent; associate's degree preferred
• Previous experience in a purchasing or procurement role preferred
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams)
• Ability to work independently and as part of a team

Benefits

• Comprehensive benefit package including health plans, dental, vision
• Wellness programs and life/disability coverage
• Flexible spending accounts and health savings accounts
• 401(k) plan with company match
• Paid time off (PTO) and 64 hours of annual holiday pay