Aftersales Change Manager - Remote

Overview

The Aftersales Change Manager will lead the implementation of an Aftersales system across various international markets in the luxury automotive industry, focusing on operational changes and customer satisfaction.

In Short

• 40 hours per week, remote with occasional travel.
• 3-month contract role.
• Lead a project to support Aftersales strategy implementation.
• Collaborate with Aftersales programme owners and local markets.
• Utilize change management methodologies.
• Design metrics to measure program success.
• Ensure compliance with GDPR regulations.
• Prepare markets for the launch of new solutions.
• Engage with various stakeholders across the organization.
• Work on a customer-first approach to service delivery.

Requirements

• Strong background in automotive Aftersales.
• Experience in leading and implementing change.
• Excellent communication skills.
• Strong stakeholder management abilities.
• Collaborative approach to achieving goals.
• Ability to understand and deliver on business vision.
• Experience with delivering projects across various stakeholders is desirable.

Benefits

• Up to £50,000 per year.
• Company car or cash alternative.
• Mobile and laptop provided.
• Travel expenses covered.
• 25 days annual leave plus bank holidays.
• Company contributory pension plan.
• Cashback healthcare scheme.
• Life assurance coverage.
• Car salary exchange scheme.