After-Sales Manager - Remote

Overview

The After-Sales Manager is a key role responsible for implementing maintenance contract projects associated with supply offers and converting warranties and renewing maintenance contracts.

In Short

• Establish reliable service estimates for tenders or requests from sales or programs.
• Monitor ongoing contract offers and track conversion rates.
• Negotiate and draft contracts.
• Handle administrative and legal follow-up until signing.
• Manage systems out of warranty and place them under service contracts.
• Communicate with clients to identify their needs and make necessary adjustments.
• Ensure clients receive optimal value from purchased services.

Requirements

• Degree in Electrical/Electronic Engineering Bac+4 minimum or equivalent experience.
• Experience in sales.
• Significant field experience (client-facing).
• Strong technical expertise.
• Excellent writing skills for drafting maintenance contracts and service quotes.
• Very good level of English; Italian is a plus.
• Excellent organizational, communication, and interpersonal skills, with the ability to multitask.
• Strong customer service skills and ability to handle challenging situations.
• High autonomy with a strong initiative.
• Strategic and operational capabilities.
• Negotiation skills.

Benefits

• Inclusive work environment that values diversity.
• Opportunities for professional development.
• Competitive salary and benefits package.