Parts & Service Customer Service Specialist - Remote

Overview

The Parts & Service Customer Service Specialist will interface with dealerships to provide support and consult on improving customer retention and profitability in fixed operations.

In Short

• Interface with 30-40 assigned dealerships.
• Build strong relationships with dealer operators and managers.
• Utilize various communication devices for dealership contacts.
• Prepare for dealer contacts by identifying priorities and needs.
• Consult with dealerships to increase customer retention and profitability.
• Evaluate parts department inventory management processes.
• Coordinate resolution to warranty and customer related issues.
• Analyze marketing and merchandising plans.
• Meet defined metric goals.
• Provide excellent customer service and support.

Requirements

• Bachelor’s Degree preferred.
• Previous automotive dealership experience preferred.
• Strong communication skills.
• Strong customer service and problem-solving skills.
• Proficient in Microsoft Office products.

Benefits

• Equal Employment Opportunity Employer.
• Diverse workforce commitment.
• Consideration for all qualified applicants.