SMB Business Development Representative - Remote

Overview

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

Motive is seeking detail-oriented, motivated Business Development Representatives (BDRs) to join our Enrichment & Quality Assurance (QA) team. This role is essential in ensuring our sales pipeline has high-quality, complete data and that our customer outreach meets best-practice standards. BDRs work at the intersection of data validation, process quality, and sales enablement—providing the foundation for effective sales development across SMB and Mid-Market segments.

What You'll Do:

Account and Data Enrichment

• Research, validate, and enrich account and contact details using AI, internal tools and external sources to ensure data is accurate, up-to-date, and actionable for sales teams.
• Review, verify, and supplement fleet information for accounts, resolving missing data and correcting inconsistencies.
• Process high-volume batches of account assignments, adhering to daily/weekly enrichment targets and quality benchmarks.
• Identify duplicate or invalid accounts and escalate for resolution to maintain data integrity.

Quality Assurance (QA)

• Audit Sales Development Representative calls and workflows according to standardized QA rubrics, with consistent attention to procedural compliance and customer experience.
• Complete required QA forms/reports for each audit in a timely, thorough, and objective manner.
• Provide constructive, actionable feedback to SDRs and team leads to drive ongoing improvement in outreach quality and process adherence.
• Participate in calibration sessions and training to ensure fairness and uniformity in QA practices.

Collaboration

• Coordinate closely with enrichment and QA teammates, SDR managers, Sales Operations, and cross-functional partners for seamless assignment handoff and process execution.
• Communicate blockers or data challenges effectively in internal channels (Slack, email) to enable rapid troubleshooting.

Continuous Improvement

• Suggest workflow improvements, flag recurring data issues, and contribute to evolving enrichment and QA best practices within the BDR team.
• Stay current on product, process, and Salesforce (SFDC) updates as part of ongoing enablement.

What We're Looking For:

• Bachelor’s degree (or pursuing final year) in business, operations, IT, or a related field – equivalent work experience also considered. (this is good to have not a must have)
• Demonstrated experience with data research, customer outreach, sales operations, or quality/process auditing (internship, academic, or professional).
• High attention to detail and commitment to accuracy, especially with large datasets and call/process audits.
• Excellent written and verbal communication, comfortable drafting reports and summarizing findings.
• Proficiency in using CRM/platforms (SFDC experience a plus), spreadsheets, and research tools.
• Organized, persistent, and able to thrive in a target-driven tech/SaaS environment.
• Collaborative mindset and openness to feedback/coaching for continuous growth.