Professional Services Consultant - GRC - Remote

Overview

The Professional Services Consultant - GRC at Mitratech serves as a trusted advisor to clients, driving customer retention and revenue by ensuring clients maximize the value of SaaS solutions and achieve their business objectives.

In Short

• Establish long-term relationships with clients
• Drive customer retention and revenue
• Understand client pain points and optimize product adoption
• Execute organized project management for onboarding and implementation
• Gather client feedback for continuous process improvement
• Serve as the primary point of escalation for client challenges
• Work cross-functionally with various business units
• Desire to simplify complex solutions and processes
• Excellent attention to detail and strategic thinking
• Team-oriented and empathetic professional

Requirements

• Bachelor’s Degree required
• Ability to manage and prioritize multiple requests
• Technically savvy and comfortable learning new systems
• Professional self-starter able to work independently
• Can build trust and shows initiative and enthusiasm

Benefits

• Diverse and inclusive work culture
• Learning opportunities
• Entrepreneurial spirit with enterprise investment
• Opportunity to work with leading-edge technologies