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Professional Services Consultant - Remote

Posted 2 days ago

Overview

As a Professional Services Consultant at Guesty, you will engage directly with customers, managing a variety of industry, technical, and customer-related responsibilities to ensure clients are smoothly and efficiently onboarded, allowing them to fully leverage the Guesty platform.

In Short

  • Lead the onboarding process for customers.
  • Build strong relationships with key customers.
  • Customize and optimize account settings for clients.
  • Conduct engaging product training sessions via video conferencing.
  • Serve as the primary point of contact for clients during onboarding.
  • Resolve technical issues that may impede system use.
  • Gather customer feedback to drive continuous improvement.
  • Manage data migration and software configuration.
  • Address escalated customer-side issues in coordination with the Customer Success Manager.
  • Develop best practices and onboarding materials.

Requirements

  • 0-2 years of experience in a similar role.
  • Strong technical acumen and analytical skills.
  • Degree in a STEM field or relevant technical work experience.
  • French language proficiency is a huge advantage.
  • Exceptional communication skills.
  • Experience owning a project in a commercial setting.
  • Effective time-management skills.
  • Ability to handle multiple tasks simultaneously.
  • Experience with Salesforce is a plus.
  • Intermediate-level proficiency in Google Suite.

Benefits

  • Equal employment opportunities regardless of background.
  • Supportive team environment.
  • Opportunity for professional growth and development.
  • Work with a diverse team across the globe.
  • Engage in innovative solutions within the hospitality industry.

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