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Professional Services Consultant - Remote

Posted 3 days ago
Customer Service
Full Time
Worldwide

Overview

As a Professional Services Consultant at Guesty, you will engage directly with customers, managing a variety of industry, technical, and customer-related responsibilities to ensure clients are smoothly and efficiently onboarded, allowing them to fully leverage the Guesty platform.

In Short

  • Lead the onboarding process for customers.
  • Build strong relationships with key customers.
  • Customize and optimize account settings for clients.
  • Conduct engaging product training sessions via video conferencing.
  • Serve as the primary point of contact for clients during onboarding.
  • Resolve technical issues that may impede system use.
  • Gather customer feedback to drive continuous improvement.
  • Manage data migration and software configuration.
  • Address escalated customer-side issues in coordination with the Customer Success Manager.
  • Develop best practices and onboarding materials.

Requirements

  • 0-2 years of experience in a similar role.
  • Strong technical acumen and analytical skills.
  • Degree in a STEM field or relevant technical work experience.
  • French language proficiency is a huge advantage.
  • Exceptional communication skills.
  • Experience owning a project in a commercial setting.
  • Effective time-management skills.
  • Ability to handle multiple tasks simultaneously.
  • Experience with Salesforce is a plus.
  • Intermediate-level proficiency in Google Suite.

Benefits

  • Equal employment opportunities regardless of background.
  • Supportive team environment.
  • Opportunity for professional growth and development.
  • Work with a diverse team across the globe.
  • Engage in innovative solutions within the hospitality industry.
Guesty logo

Guesty

Guesty is a leading all-in-one platform designed for hospitality businesses, offering innovative technology and industry expertise to automate and optimize operations. With a dedicated R&D team of over 200 engineers, Guesty provides a comprehensive suite of features and partners with more than 150 industry players, including major booking platforms like Airbnb, Vrbo, and Booking.com. The company operates 15 offices globally and employs over 700 team members, focusing on delivering exceptional value to guests while driving growth for its clients.

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