Professional Services Consultant - Remote

Overview

As a Professional Services Consultant at Guesty, you will engage directly with customers, managing a variety of industry, technical, and customer-related responsibilities to ensure clients are smoothly and efficiently onboarded, allowing them to fully leverage the Guesty platform.

In Short

• Lead the onboarding process for customers.
• Build strong relationships with key customers.
• Customize and optimize account settings for clients.
• Conduct engaging product training sessions via video conferencing.
• Serve as the primary point of contact for clients during onboarding.
• Resolve technical issues that may impede system use.
• Gather customer feedback to drive continuous improvement.
• Manage data migration and software configuration.
• Address escalated customer-side issues in coordination with the Customer Success Manager.
• Develop best practices and onboarding materials.

Requirements

• 0-2 years of experience in a similar role.
• Strong technical acumen and analytical skills.
• Degree in a STEM field or relevant technical work experience.
• French language proficiency is a huge advantage.
• Exceptional communication skills.
• Experience owning a project in a commercial setting.
• Effective time-management skills.
• Ability to handle multiple tasks simultaneously.
• Experience with Salesforce is a plus.
• Intermediate-level proficiency in Google Suite.

Benefits

• Equal employment opportunities regardless of background.
• Supportive team environment.
• Opportunity for professional growth and development.
• Work with a diverse team across the globe.
• Engage in innovative solutions within the hospitality industry.