HR Coordinator - Remote

Overview

The HR Coordinator is responsible for answering phones, assigning work, conducting research, creating documents, triaging client matters, and collaborating with the rest of the HR services team. This role requires a strong customer service orientation and the ability to work in a fast-paced, high phone volume environment.

In Short

• Answer and transfer client calls with high customer service.
• Manage incoming client correspondence and phone calls.
• Assign client requests based on expertise and availability.
• Create, update, and process tickets with accuracy.
• Collaborate effectively with team members.
• Research HR topics for team responses.
• Schedule meetings and training sessions.
• Provide administrative support as needed.
• Assist with special projects to improve operations.
• Maintain knowledge of internal platforms.

Requirements

• 1+ years of experience in HR, customer service, or research.
• Excellent customer service skills.
• Intermediate Microsoft Office skills.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities.
• Strong reading comprehension and research skills.
• English proficiency in written and verbal communication.

Benefits

• Flexible working environment.
• Opportunities for professional growth.
• Diverse and inclusive work culture.
• Support for learning opportunities.