Director of Technology Operations - Remote

Overview

The Head of End-user support is responsible for ensuring that Maersk has a world class support experience across our 624 Branch offices, +500 Warehouses and second to none support for Remote Workers in a post COVID Remote First world.

In Short

• Transform on-site support capabilities to enhance end-user productivity.
• Drive product adoption and feedback loops to improve services.
• Lead global teams across 88 countries with local regulations.
• Deliver world class support for over 80K employees globally.
• Engage with stakeholders to align business plans and team structures.
• Develop end-to-end business cases for transformation.
• Conduct risk assessments and reporting.
• Ensure solutions are scalable with minimal human intervention.
• Manage a team of over 200 employees.
• Act as a thought leader in the End-user support space.

Requirements

• 15 years of expertise in End-user support and global team management.
• 10+ years in a support function.
• 15+ years of IT Infrastructure knowledge across various technologies.
• Experience with ITIL V3, Prince2, LEAN, and Six Sigma is beneficial.
• Excellent written and verbal English skills.
• Strong analytical and stakeholder management skills.
• Proactive and calm under pressure.
• Strong interpersonal and communication skills.

Benefits

• Diverse and inclusive workplace.
• Support for adjustments during the application process.
• Opportunity to work in a global leader in shipping services.
• Engagement in significant transformation initiatives.