Tier-3 WordPress Technical Support & Developer - Remote

Overview

We are seeking a Tier-3 WordPress Technical Support & Developer with strong WordPress development skills to join a growing WordPress plugin company. This role combines advanced technical support and development, ideal for someone who can solve complex customer issues while contributing to product improvements.

In Short

• Serve as Tier 3 technical support for advanced customer inquiries.
• Diagnose and resolve issues by writing and testing code fixes.
• File detailed GitHub issues and manage issue tracking.
• Deploy fixes and smaller development tasks to production.
• Collaborate with support staff, QA, and development teams.
• Participate in team/customer review meetings.
• Support technical documentation review for accuracy.

Requirements

• 5+ years of experience in WordPress plugin development.
• Strong proficiency in PHP, JavaScript, and CSS.
• Experience with Gravity Forms customization.
• Solid background in technical support or Tier 3 engineering.
• Familiarity with HelpScout and GitHub.
• Strong written and verbal communication skills.
• Comfortable working with distributed teams across time zones.
• Ability to balance support responsibilities and development tasks.

Benefits

• Fully remote work arrangement.
• Collaborative environment.