Technical Support Engineer, Tier 3 - Remote

Overview

Neon is a distributed team building open-source cloud-native Postgres. We are on a mission to create a cloud-native database service for every developer.

In Short

• Provide first-line support and troubleshoot technical problems.
• Coordinate root-cause analysis and resolution of high-complexity issues.
• Ensure users have a positive experience with Neon Postgres.
• Advocate for users' needs with product and engineering teams.
• Work with APIs and REST payloads to resolve user issues.
• Collaborate with teams to ensure service levels and user satisfaction.
• Create technical support manuals and FAQs.
• Contribute to internal projects and support tools development.

Requirements

• 4+ years in a technical support role for cloud products.
• Experience supporting developer tools.
• Fluent in English communication.
• Good interpersonal and customer service skills.
• Ability to diagnose and fix technical issues.
• Experience with standard engineering principles.
• Ability to work with teams across multiple locations.
• Strong problem-solving skills under pressure.
• Aptitude for learning new technologies.

Benefits

• Opportunity to be an early employee in a fast-scaling team.
• 100% remote work.
• Equity (stock options) for full-time hires.
• Competitive benefits package including top-notch equipment and unlimited vacations.
• Regular offsite team bonding events.