Payments Performance Analyst - Remote

Overview

The Payment Operations Analyst plays a critical role in ensuring the smooth day-to-day execution of Neon Pay’s payments operations, focusing on dispute resolution, fraud investigation, and transaction performance tracking.

In Short

• Manage dispute and chargeback processes from intake to resolution.
• Conduct fraud investigations and escalate patterns to product and risk leads.
• Track and analyze performance metrics such as authorization rates, decline reasons, and fraud losses.
• Support reporting and KPI tracking for payment optimization and risk performance.
• Document workflows, maintain compliance standards, and identify areas for process improvement.
• Collaborate with Product, Engineering, and external partners to strengthen operations and data accuracy.

Requirements

• 3–5 years’ experience in payments operations, fraud/risk operations, or financial services.
• Strong analytical skills; comfortable working with data dashboards and performance reporting tools.
• Detail-oriented, process-driven, and proactive in identifying inefficiencies.
• Strong communicator, able to work effectively across product, operations, and external teams.

Benefits

• Opportunity to shape and scale Neon’s product and culture.
• Collaborative, diverse team from world-class companies.
• Backed by renowned venture capitalists.
• Work on disruptive technology in the gaming industry.