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Payments Performance Analyst - Remote

Posted Yesterday
Data Analysis
Full Time
Singapore

Overview

The Payment Operations Analyst plays a critical role in ensuring the smooth day-to-day execution of Neon Pay’s payments operations, focusing on dispute resolution, fraud investigation, and transaction performance tracking.

In Short

  • Manage dispute and chargeback processes from intake to resolution.
  • Conduct fraud investigations and escalate patterns to product and risk leads.
  • Track and analyze performance metrics such as authorization rates, decline reasons, and fraud losses.
  • Support reporting and KPI tracking for payment optimization and risk performance.
  • Document workflows, maintain compliance standards, and identify areas for process improvement.
  • Collaborate with Product, Engineering, and external partners to strengthen operations and data accuracy.

Requirements

  • 3–5 years’ experience in payments operations, fraud/risk operations, or financial services.
  • Strong analytical skills; comfortable working with data dashboards and performance reporting tools.
  • Detail-oriented, process-driven, and proactive in identifying inefficiencies.
  • Strong communicator, able to work effectively across product, operations, and external teams.

Benefits

  • Opportunity to shape and scale Neon’s product and culture.
  • Collaborative, diverse team from world-class companies.
  • Backed by renowned venture capitalists.
  • Work on disruptive technology in the gaming industry.
Neon logo

Neon

Neon Inc is an innovative open-source company dedicated to creating a cloud-native PostgreSQL database service tailored for developers. With a focus on separating storage from compute, Neon enables serverless PostgreSQL solutions. Founded by a team of PostgreSQL experts and led by CEO Nikita Shamgunov, the company emphasizes open-source principles and aims to contribute back to the PostgreSQL and developer communities. Operating as a distributed team of over 90 professionals across more than 25 countries, Neon fosters a culture of transparency, collaboration, and diversity. Backed by top-tier investors, Neon is positioned as a fast-scaling startup with a commitment to operational excellence and cutting-edge database technology.

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