Tier 1 Technical Support Engineer - Remote

Overview

Join Pentera and take your career to the next level in cybersecurity as a Tier 1 Technical Support Engineer, where you will be the first line of defense for customers using Pentera’s platform.

In Short

• Manage non-critical customer issues through our ticketing system.
• Triage and troubleshoot technical issues.
• Provide exceptional customer support using Salesforce.
• Maintain and contribute to our knowledge base.
• Collaborate with internal teams for complex cases.
• 1-2 years of experience in tech support or a related role.
• Strong technical troubleshooting skills.
• Basic Linux knowledge.
• Excellent communication skills.
• Ability to work independently and collaboratively.

Requirements

• 1-2 years of experience in tech support, desktop support, or a related role OR a degree in Computer Science, IT, Cybersecurity, or Computer Engineering.
• Strong technical troubleshooting skills.
• Basic Linux knowledge (command-line experience is a plus).
• Excellent communication skills and a team-player mindset.
• A problem-solver with sharp attention to detail.
• The ability to work independently while thriving in a collaborative environment.

Benefits

• Opportunity to grow your skills in cybersecurity.
• Hands-on experience in security testing.
• Work closely with cybersecurity specialists.
• Be part of an innovative team.
• Contribute to a diverse and talented workforce.