Technical Support Engineer - Developer Support - Remote

Overview

As a Technical Support Engineer, you will be diagnosing and troubleshooting customers’ technical concerns related to our Public API. This role will be highly cross-functional, and you will work closely with Engineering, Professional Services, and Products to derive a solution for our customers.

In Short

• Determine the root cause of errors/bugs.
• Perform data analysis to determine the impact/prevalence of issues using tools like DataDog & Redash.
• Attend Developer meetings to assist with API-related concerns.
• Provide guidance to other employees within Support.
• In-depth knowledge of Motive products and features.
• Communicate with customers via phone on urgent inquiries.

Requirements

• 1-2 years of work experience as a Technical Support Engineer.
• Experience in a customer-facing role, specifically in L2 support.
• Bachelor’s degree in Computer Science or equivalent experience.
• Understanding of RESTful APIs, SQL, and OAuth 2.0.
• Intermediate expertise in any programming language (e.g., Python, C++, C#, Ruby).
• Excellent written and verbal communication skills.
• Strong soft skills and ability to work in a professional environment.
• Team player with the ability to collaborate across departments.
• End-to-end ownership of customer issues.
• Work closely with Product and Engineering teams.

Benefits

• Creating a diverse and inclusive workplace.
• Equal opportunity employer.