Vice President of Account Management - Remote

Overview

At Koalafi, we believe in a world where no one has to put an important purchase on hold. That’s why we’re making it easier for more people to pay for big purchases over time. Retailers across the country rely on us to offer flexible lease-to-own financing to their non-prime consumers, while increasing sales and strengthening customer loyalty. Their 2M+ customers love us because we provide a flexible way for them to make payments and give them an opportunity to improve their credit. Our 200+ Koalafi teammates enjoy inspiring and challenging work that accelerates their careers.

In Short

• Design and lead Koalafi’s centralized Account Management organization covering Enterprise, Mid-Market, and SMB segments.
• Establish Account Management as a core driver of growth, responsible for retention, expansion, renewals, and executive advocacy.
• Build and execute scalable frameworks, playbooks, and coverage models to support consistent and measurable outcomes.
• Partner closely with Sales, Product, Marketing, and Operations to ensure merchant insights directly shape company strategy.
• Drive measurable increases in originations from existing accounts and expansion of first-look/exclusive partnerships.
• Develop structured, data-driven success plans tied to merchant business outcomes.
• Lead renewal and expansion forecasting processes to identify opportunities and proactively manage risk.
• Establish a cadence of high-impact executive reviews and QBRs that focus on growth strategy—not just reporting.
• Develop and implement strategies by defining key metrics and setting annual sales quotas to drive profitable business growth in existing partner relationships.
• Build, coach, and grow a high-performing Account Management team that blends sales, strategy, and operational expertise.

Requirements

• 10+ years of experience in Account Management, Client Success, or Strategic Partnerships, with 5+ years in senior leadership.
• A data-driven operator with strong analytical instincts—able to translate performance trends, partner data, and customer insights into actionable strategies and measurable growth.
• Demonstrated success in building, scaling, and leading high-performing Account Management functions with a track record of exceeding retention, expansion, and revenue goals.
• Proven ability to drive growth and operational excellence across B2B or platform-based partnerships (fintech, SaaS, or payments experience ideal).
• Exceptional communication and relationship-building skills with executives and partners.

Benefits

• Comprehensive medical, dental, and vision coverage
• 20 PTO days + 11 paid holidays
• 401(k) retirement with company matching
• Student Loan & Tuition Reimbursement
• Commuter assistance
• Parental leave (maternal + paternal)
• Inclusion and Associate Engagement Programs