Customer Success Manager - Media Buying - Remote

Overview

The Customer Success Manager will play a vital role in driving customer satisfaction and fostering long-term relationships, contributing to the growth and success of Kayzen, a mobile demand-side platform.

In Short

• Drive customer satisfaction and foster long-term relationships.
• Act as a crucial link between customers and product/service offerings.
• Develop comprehensive account strategies focusing on growth.
• Provide DSP advisory and strategic consultation.
• Maintain detailed internal documentation of client information.
• Co-manage and optimize campaigns with the client or trading team.
• Identify and address emerging client needs proactively.
• Work closely with the product team on enhancements based on feedback.
• Exceptional career growth and learning opportunities.
• Flexible work-from-home arrangement with a home-office setup budget.

Requirements

• 2+ years of experience managing performance-driven web clients.
• Hands-on experience with programmatic or digital advertising platforms.
• Strong analytical skills and a proactive mindset.
• Attention to detail and ability to work independently.

Benefits

• Unique opportunity to be part of an experienced team.
• Direct work experience with management.
• Fun, driven, and multinational team.
• Learning and development budget.