Customer Success Manager - Agencies - Remote

Overview

The Customer Success Manager will play a vital role in driving customer satisfaction, fostering long-term relationships, and contributing to the overall growth and success of the company.

In Short

• Manage customer relationships and ensure satisfaction.
• Provide strategic consultation and campaign optimization.
• Conduct Quarterly Business Reviews with clients.
• Analyze campaign performance and optimize strategies.
• Collaborate with internal teams for account success.
• Identify emerging client needs and provide feedback.
• Work with product teams on enhancements based on feedback.
• Maintain detailed documentation of client interactions.
• Achieve growth and milestone targets.
• Be proactive in troubleshooting and resolving client issues.

Requirements

• 3+ years in a similar role in ad tech.
• Understanding of the mobile programmatic ecosystem.
• Strong interest in online and performance marketing.
• Ability to work independently and collaboratively.
• Analytical and data-driven mindset.
• Innovative and problem-solving approach.
• Attention to detail.

Benefits

• Exceptional career growth and learning opportunity.
• Work with industry experts and entrepreneurs.
• Direct experience with management.
• Flexible work-from-home arrangement.
• Home-office setup budget of 500 dollars.
• Annual learning and development budget of 1000 dollars.