Customer Success Manager - Agencies - Remote

Overview

A Customer Success Manager is needed to drive customer satisfaction and foster long-term relationships, contributing to the overall growth and success of the company.

In Short

• Play a vital role in customer satisfaction and relationship building.
• Understand and address customer needs effectively.
• Develop comprehensive account strategies for growth.
• Provide proactive consultations and data-driven recommendations.
• Co-manage and optimize campaigns with clients.
• Conduct engaging Quarterly Business Reviews.
• Work closely with product teams based on client feedback.
• Maintain detailed documentation of client interactions.
• Set and achieve growth targets with the team.
• Innovate and solve problems effectively.

Requirements

• 3+ years in a similar role in ad tech.
• Understanding of the mobile programmatic ecosystem.
• Strong interest in online and performance marketing.
• Analytical and data-driven mindset.
• Attention to detail and innovative approach.
• Capable of working independently and collaboratively.

Benefits

• Exceptional career growth and learning opportunities.
• Work with an experienced team of industry experts.
• Flexible work-from-home arrangement.
• Home-office setup budget.
• Annual learning and development budget.