Customer Solutions Specialist - Remote

Overview

As a Customer Solutions Specialist at impact.com, you will provide world-class customer support and assist clients in using the platform to manage their Partnerships Channel.

In Short

• Support during US Pacific hours, 5 pm to 2 am SAST (PDT)/ 4 pm to 1 am SAST (PST).
• Be the first point of contact for client issues.
• Engage with users via in-app chat and ticketing system.
• Troubleshoot user and platform issues.
• Manage support cases effectively.
• Collaborate with diverse teams.
• Drive operational efficiencies.
• Continuously learn about the platform and client needs.

Requirements

• 2+ years experience in Front End web development and Technical Customer Support.
• Proven technical troubleshooting skills.
• University Degree in Computer Science or Mathematics.
• Experience in SaaS customer support.
• Understanding of the Affiliate Market EcoSystem.
• Detail-oriented with strong time management skills.
• Excellent verbal and written communication skills.
• Ability to analyze data for insights.
• Familiarity with API, FTP, SQL, Javascript, and HTML.
• Resourceful and self-motivated.

Benefits

• Hybrid, casual work environment.
• Responsible PTO policy for work-life balance.
• Training & Development opportunities.
• Medical Aid and Provident Fund.
• Restricted Stock Units with a 3-year vesting schedule.
• Internet Allowance.
• Fitness club fee reimbursements.
• Technology stipend.