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Customer Solutions Specialist - Remote

Posted 10 weeks ago
Customer Service
Full Time
Malaysia

Overview

As a Customer Solutions Specialist at impact.com, you will provide enterprise-level product support to customers and partners, ensuring they maximize the use of our platform and grow their businesses.

In Short

  • Provide enterprise-level Product Support covering chat and ticketing.
  • Manage support cases to ensure timely resolution.
  • Contribute to knowledge base documentation.
  • Diagnose and troubleshoot customer and system issues.
  • Become a platform expert and identify customer challenges.

Requirements

  • Bachelor's degree or higher.
  • Fluent in English and Mandarin; understanding Bahasa is a plus.
  • Excellent communication and interpersonal skills.
  • Customer-centric with a passion for great customer experience.
  • Self-motivated and detail-oriented.
  • Strong time management skills.
  • Analytical thinking and problem-solving skills.
  • Proficiency in Word/Excel/PPT.
  • Open to working weekend and holiday shifts.
  • Familiarity with APIs, FTPs, HTML/CSS, and affiliate marketing preferred.

Benefits

  • Private Health Insurance.
  • Internet Allowance.
  • Fitness Activity Reimbursement.
  • Flexible remote working policy.
  • Training & Development opportunities.
  • Technology stipend.
  • Mental Health and Wellness Benefit.

Impact.com

Impact.com

impact.com is a leading partnership management platform that is revolutionizing the way businesses manage and optimize various types of commerce partnerships throughout the customer journey. With a focus on customer success, the company leverages cutting-edge technology to provide a comprehensive solution that unifies influence, affiliate, and referral marketing into a single platform. impact.com serves a diverse range of global enterprise brands, helping them to automate their partnerships and drive revenue growth. The company fosters an entrepreneurial culture that values ambition and curiosity, making it an ideal workplace for talented individuals who seek to make a significant impact in the industry.

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