Customer Resolution Specialist I - Remote

Overview

The Customer Resolution Specialist I is responsible for performing customer care activities related to patient billing and account inquiries, ensuring excellent service and compliance with relevant standards.

In Short

• Provide excellent customer service to patients and families.
• Handle billing inquiries and account information.
• Collect and update patient information effectively.
• Resolve account discrepancies using problem-solving skills.
• Communicate professionally with patients via various channels.
• Maintain documentation of customer encounters in Epic EMR.
• Perform timely collections of self-pay balances.
• Train other staff members on job functions.
• Adhere to departmental policies and standards.
• Ensure daily productivity and quality standards are met.

Requirements

• High School diploma or GED required; Associate's Degree preferred.
• One year of experience in customer service or medical billing.
• Knowledge of medical terminology and billing practices.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office applications.
• Ability to multitask in a fast-paced environment.
• Experience with Epic Professional Billing preferred.
• Attention to detail and follow-through.
• Ability to handle difficult customer interactions.
• HFMA certification preferred.

Benefits

• Competitive salary based on experience.
• Opportunities for professional development.
• Supportive work environment focused on patient care.
• Diversity and equal opportunity employer.
• Comprehensive benefits package.