Manager - Self-Pay Resolution - Remote

Overview

The Manager - Self-Pay Resolution oversees customer resolution and financial assistance specialists, ensuring efficient billing processes and high patient satisfaction.

In Short

• Manage self-pay billing and collection processes.
• Oversee Customer Resolution and Financial Assistance Specialists.
• Improve departmental processes for operational efficiency.
• Participate in integrating customer service departments.
• Develop staff skills and training plans.
• Ensure compliance with state and federal regulations.
• Monitor performance improvement processes.
• Manage multiple projects efficiently.
• Provide leadership and guidance to staff.
• Represent the department on various committees.

Requirements

• Bachelor's Degree in a related business discipline.
• Five years of customer service management experience.
• One year of supervisory/management experience.
• Knowledge of hospital policies and HIPAA regulations.
• Familiarity with Epic registration and billing systems.
• Strong analytical and problem-solving abilities.
• Effective communication and interpersonal skills.
• Project management skills using Lean principles.
• Ability to maintain effective working relationships.
• Proficient in Microsoft Office applications.

Benefits

• Opportunity to work in a leading healthcare organization.
• Contribute to patient satisfaction and care quality.
• Professional development and training opportunities.
• Collaborative work environment.
• Competitive salary and benefits package.