Remote Otter LogoRemoteOtter

Incident Resolution Manager - Remote

Posted 66 weeks ago
Customer Service
Full Time
Morocco

Overview

An overview paragraph about the job

In Short

  • Rapid and effective resolution of both retail and corporate clients’ problems.
  • Advising clients on all matters concerning bookings and our product.
  • Communication with suppliers, hotels, and clients by email and phone.
  • Working in CRM systems and with internal databases.

Requirements

  • Experience in customer service or incident management.
  • Strong communication skills.
  • Ability to work with CRM systems.
  • Problem-solving skills.

Benefits

  • Opportunity to work remotely.
  • Dynamic work environment.
  • Professional development opportunities.
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RateHawk

RateHawk, founded in 2016 and part of the Emerging Travel Group, is a rapidly growing travel-tech company that serves the B2B travel market. With a mission to innovate and simplify travel, RateHawk provides a comprehensive platform for travel agents, tour operators, and corporate clients, offering over 1.8 million accommodation options, as well as services for car rentals, transfers, and more. The company is dedicated to enhancing the travel experience for both individuals and professionals across more than 220 markets worldwide.

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