Customer Success Solutions Specialist - Remote

Overview

The Customer Success Solutions Specialist at TELUS Agriculture & Consumer Goods plays a crucial role in providing exceptional customer support tailored to key Agribusiness clients. This position focuses on delivering outstanding service while ensuring a positive experience throughout the customer journey.

In Short

• Serve as a virtual customer-facing point of contact for clients.
• Deliver exceptional service while meeting SLAs.
• Handle inbound and outbound communications effectively.
• Document and report system issues for resolution.
• Participate in cross-training and training new team members.
• Collaborate with leadership to ensure best practices.
• Provide feedback through Quality Assurance testing.
• Work a flexible 40-hour shift, including evenings and weekends as needed.
• Maintain professionalism and a commitment to customer needs.
• Adapt to dynamic work settings and thrive under pressure.

Requirements

• College degree in Agriculture, Business Management, or Communication.
• Experience in customer service with high volume interactions.
• Agriculture experience is mandatory.
• Strong attention to detail and urgency in addressing inquiries.
• Exceptional communication skills in English.
• Adept at navigating multiple web-based systems.
• Ability to work effectively in collaborative environments.
• Proficient with Google Suite and Salesforce.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• 401k contribution.
• Flexible work hours based on business needs.
• Opportunities for professional growth and development.