EMR Implementation Manager - Remote

Overview

We are seeking a highly motivated EMR Implementation Specialist to support the integration, onboarding, and training of our EMR customers. This role focuses on delivering an exceptional customer experience throughout the implementation journey—from pre-launch planning to post-launch support and ongoing system improvement.

In Short

• Partner with customers to define integration requirements for EMR platforms.
• Create and manage detailed project plans for multiple customer integrations.
• Lead weekly status meetings with customer IT teams.
• Conduct comprehensive testing for system functionality.
• Create user-friendly guides and training materials.
• Facilitate training sessions for users.
• Provide phone support for onboarding and issue resolution.
• Collaborate with internal teams for system enhancements.
• Provide ongoing education on new features and best practices.

Requirements

• Minimum of 5 years of experience in EMR implementation.
• Excellent interpersonal, presentation, and communication skills.
• Prior experience in customer support or training.
• Strong understanding of healthcare workflows.
• Problem-solving mindset focused on customer satisfaction.
• Familiarity with healthcare regulations (e.g., HIPAA).
• Bachelor’s degree in a business-related discipline.

Benefits

• Hybrid work model for better work-life balance.
• Flexible work schedule with defined in-office days.
• Collaborative team environment.
• Opportunities for professional growth.
• Comprehensive benefits package.