Implementation Manager - Remote

Overview

When you join the Fountain team, you become part of the leading enterprise solution for frontline workforce management. Fountain’s automated, customizable platform provides a seamless applicant experience for workers, while ensuring organizations can scale and manage their frontline talent.

We’ve helped hundreds of companies like UPS, CLEAR, Stitch Fix, GoPuff, Fetch, and sweetgreen to hire, onboard, and manage over 14 million workers in more than 75 countries.

In 2022, we closed $185M in our Series C, led by SoftBank and B Capital.

Join our growing team of highly collaborative, ambitious, and forward-thinking Fountaineers as we empower our hundreds of customers and millions of frontline workers around the world.

Let’s elevate frontline work together.

In Short

• Partner with sales to define project scope and ensure a seamless customer experience
• Own customer relationships through implementation, collaborating with customers and internal stakeholders
• Handle implementations of varying scales with a focus on time to value for customers
• Carry out implementation projects from beginning to end stages
• Leverage Fountain software to teach and support customers
• Complete virtual consultations and optimization strategies
• Perform complex data migrations and advanced CSV imports/exports
• Understand the fundamentals of corporate recruiting and workforce management

Requirements

• High-level understanding of the HR space, including hiring concepts
• At least 4 years of experience in a similar role
• Proven track record with mid-market or enterprise engagements
• Bachelor's Degree or equivalent work experience
• Proficiency with Google Suite and ticketing systems
• Ability to manage time effectively in a fast-paced environment
• Comfortable working with customers to diagnose and resolve software issues
• Understanding of system-to-system integrations
• Demonstrated ability to influence decision-making
• HR Tech Experience with an ATS, CRM, or HRIS

Benefits

• Competitive health plans and retirement plan
• Flexible vacation policy
• Paid holidays and monthly lunch stipends
• Annual allowances for ongoing education
• Home office, cell phone, and wellness reimbursements
• Diverse team and unique work environment