Onboarding & Training Specialist - Remote

Overview

We’re looking for an Onboarding & Training Specialist to help new customers get started and feel confident using our platform. You’ll run training sessions, guide clients through onboarding, and make sure they understand how to get the most value from the product.

In Short

• Lead customer onboarding and training sessions (1:1 and group).
• Run workshops and learning cohorts to help clients master the platform.
• Create simple guides and playbooks to support customer adoption.
• Work closely with marketing teams to ensure smooth setup and growth.
• Translate technical processes into clear, easy-to-follow steps for non-technical users.

Requirements

• Experience in customer success, onboarding, training, or marketing operations.
• Strong communication skills and confidence in client-facing environments.
• Comfortable explaining technical workflows in simple terms.
• Hands-on with SQL and Python (required).
• Understanding of marketing processes, SEO, or content creation is a plus.
• Someone who enjoys teaching, enabling, and helping others succeed.

Benefits

• Work directly with enterprise-level marketing teams.
• Build valuable skills in workflow automation and AI-driven tools.
• Be part of a fast-growing company with lots of opportunity to grow.
• Play a key role in helping customers succeed from day one.