Onboarding Product Training Specialist - Remote

Overview

As an Onboarding Product Training Specialist at Opus1, you will become the in-house product expert, shaping training and documentation to enhance customer and team knowledge.

In Short

• Become the product knowledge expert for the Onboarding team.
• Develop and deliver internal training for the Customer Experience team.
• Create and maintain customer-facing product documentation.
• Establish a documentation hygiene program for accuracy and usability.
• Champion customer and team feedback for training improvements.
• Shape the future of product education as the company grows.
• 4–5 years of experience in onboarding, training, or technical writing.
• Strong communication skills to simplify complex workflows.
• Detail-oriented and organized in documentation management.
• Thrives in a fast-moving startup environment.

Requirements

• 4–5 years of experience in onboarding, training, technical writing, or customer-facing SaaS roles.
• Deep curiosity and motivation to become a product expert.
• Ability to design engaging training content and documentation.
• Strong written and verbal communication skills.
• Detail-oriented and highly organized.
• Motivated to drive change and improve training processes.
• Thrives in a fast-moving startup environment.

Benefits

• Ownership of a high-impact role on the Onboarding team.
• Opportunity to shape training and education for internal teams and customers.
• Be a core part of the customer experience engine.
• Fully remote role with flexibility to work from anywhere in the U.S.