Training & Onboarding Specialist - Remote

Overview

As a Training & Onboarding Specialist at Feathr, you will assist customers in implementing and navigating the marketing platform effectively, ensuring they can utilize its features to achieve their marketing goals.

In Short

• Assist customers during the onboarding process.
• Help customers understand the Feathr platform and its functionalities.
• Conduct training sessions and onboarding calls.
• Manage a portfolio of customer accounts.
• Ensure smooth integration of the platform with customer systems.
• Provide technical support and troubleshooting.
• Foster a positive customer experience.
• Collaborate with team members to enhance product usability.
• Participate in team projects and contribute to team culture.
• Maintain customer engagement and enthusiasm.

Requirements

• 1+ year experience in customer training or software implementation.
• Experience in a software-related environment.
• Strong communication and interpersonal skills.
• Proficient in project management and multitasking.
• Ability to anticipate and solve problems proactively.
• Collaborative mindset and team-oriented approach.
• Growth-oriented with a willingness to learn.
• Technical proficiency in software platforms.
• Ability to deliver engaging training sessions.
• Experience in relationship management.

Benefits

• Health, dental, and vision insurance.
• Flexible work schedule.
• Unlimited sick time.
• Paid vacation and extended breaks.
• Parental leave.
• Wellness reimbursement credit.
• Home office stipend.
• Professional development budget.
• Team events and social activities.
• Supportive work culture.