Product Onboarding Specialist - APAC - Remote

Overview

As a Product Onboarding Specialist at Lodgify, you will guide new customers through the setup of their accounts and ensure they maximize the value of our vacation rental software.

In Short

• Onboard new customers by assisting them in setting up their Lodgify account.
• Provide training on the system via phone calls and screen sharing.
• Understand customer objectives to assist them during their journey.
• Proactively work on improving product adoption and driving upgrades.
• Gather feedback for product improvements and collaborate with other departments.

Requirements

• 1+ year in account management/onboarding in SaaS or relevant degree.
• Tech savvy with a strong understanding of software.
• Native/Near native level of English; other European languages are a plus.
• Experience in consultative customer interactions.
• Ability to manage multiple accounts simultaneously.
• Excellent verbal and written communication skills.
• Detail-oriented with strong organizational skills.
• Fast learner capable of adapting to a growing environment.
• Preferred experience in the vacation rental software industry.

Benefits

• Join a fast-growing startup with innovative software solutions.
• Work in a diverse international team.
• Opportunity for professional growth and development.