Customer Onboarding & Product Specialist - Remote

Overview

The Customer Onboarding & Product Specialist will assist therapists in understanding and adopting Blueprint’s AI Assistant, enhancing their practice and improving mental health care delivery.

In Short

• Assist therapists with product demos and Q&A sessions.
• Help new users integrate Blueprint into their workflow.
• Encourage sign-ups for free trials of the AI Assistant.
• Identify high-potential users for group adoption.
• Provide ongoing support and guidance to new users.
• Research contacts before calls to personalize interactions.
• Log meetings and track outcomes in HubSpot.
• Work in a remote-first environment with occasional in-person meetups.
• Engage with warm prospects to drive practice-wide contracts.
• Blend customer engagement with light consultative selling.

Requirements

• Strong communication skills.
• Ability to explain technology simply.
• Interest in mental health care.
• Experience with customer service or onboarding preferred.
• Familiarity with HubSpot or similar CRM tools.
• Ability to work independently in a remote setting.
• Passion for helping others and improving processes.
• Detail-oriented with strong organizational skills.
• Willingness to learn and adapt in a fast-paced environment.
• Creative problem-solving abilities.

Benefits

• Remote-first work environment.
• Opportunity to make a positive impact in mental health care.
• Collaborative team culture.
• Flexible work hours.
• Professional development opportunities.
• Regular team meetups and bonding activities.
• Access to cutting-edge AI technology.
• Supportive work atmosphere.
• Potential for career advancement.
• Competitive salary and benefits package.