Customer Pre-Onboarding Specialist - Remote

Overview

TripleTen is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Full Stack Development, Quality Assurance (QA) and Data Analytics.

We aim to provide our students with a seamless start to their learning journey, ensuring they are fully prepared and motivated before their course begins. We are looking for a Customer Onboarding Specialist to help us achieve these goals.

In Short

• Verify and confirm that student payments have been successfully received.
• Update internal records and notify relevant departments of confirmed payments.
• Contact students after payment confirmation and provide them with a structured list of tasks.
• Address basic student inquiries regarding payment confirmation and next steps.
• Escalate complex payment or administrative issues to the appropriate team.
• Maintain organized records of communications and completed tasks.

Requirements

• Have at least 1 year of experience in customer-facing roles.
• Advanced level of English (C1) and Spanish (C1).
• To be customer oriented, enjoy helping people and be able to multitask.
• Be able to manage a large number of clients.
• Have excellent communication skills, both written and verbal.
• Attention to Detail – Ensuring accuracy in payment confirmations, record-keeping, and task follow-ups.

Benefits

• 100% remote full-time collaboration.
• 700 USD gross per month.
• Schedule 5/2 from 9.00 - 18.00 CDMX.
• Friendly and professional team.
• Opportunities for growth and development.